Welcome to Luxe Dresses Shop’s FAQ section! We’ve compiled answers to the most common questions about our dreamy dresses, seamless shopping experience, and global delivery service. Can’t find what you’re looking for? Our friendly customer care team is always happy to help at [email protected].
About Our Products
1. What types of dresses do you offer?
We specialise in occasion-ready dresses for every style and silhouette. Our collection includes:
- MAXI-DRESSES: Elegant floor-length gowns perfect for formal events
- MIDI-DRESSES: Versatile knee-to-midi length dresses for day-to-evening wear
- MINI-DRESSES: Playful and flirty above-the-knee styles
- MINI-SKIRTS: Chic skirt options to complete your look
- PROM-DRESSES: Show-stopping designs for your special night
2. How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our charts for the perfect fit. Our dresses are designed to flatter feminine silhouettes, with many styles offering stretch for comfort.
3. What’s the quality of your dresses?
Every Princess Polly dress in our collection is crafted with attention to detail and premium fabrics. We select designs that combine contemporary trends with timeless elegance, ensuring you feel confident and beautiful for any occasion.
Ordering & Payments
1. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
2. Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your dream dress to you ASAP! If you need to modify or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
Shipping & Delivery
1. Where do you ship?
We offer seamless global delivery to most countries worldwide! Some remote areas in Asia and other select regions may not be serviced. If you’re unsure about delivery to your location, feel free to contact us before ordering.
2. What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch (1-2 day processing)
- Free Standard Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and link. For Express Shipping, you can track your package in real-time with DHL or FedEx. EMS tracking is also available for standard shipping.
4. What if my delivery is delayed?
While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to customs processing or peak seasons. If your package seems significantly delayed, please contact us and we’ll investigate with the carrier.
Returns & Exchanges
1. What’s your return policy?
We want you to love your Luxe Dress! If you’re not completely satisfied, you may return unworn, undamaged items with original tags attached within 15 days of delivery. Please email [email protected] to initiate your return.
2. How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
3. Do you offer exchanges?
Currently, we process returns rather than direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item. This ensures you receive the quickest possible service.
Contact & Customer Service
1. How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.
2. What are your business hours?
Our customer service team operates Monday-Friday, 9:00 AM – 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
3. Where is Luxe Dresses Shop located?
Our headquarters is located at 81 French Row, St Albans, GB CH3Y 5GW, United Kingdom. While we don’t have a physical storefront, we’re proud to serve customers worldwide through our online boutique.
At Luxe Dresses Shop, we believe the journey to finding your perfect dress should be as beautiful as the destination. Whether you’re preparing for prom night, a special occasion, or simply treating yourself, we’re here to make your experience seamless and special. Happy shopping!