At Luxe Dresses Shop, we want your shopping experience to be as flawless as our maxi-dresses and as effortless as slipping into your favorite mini-skirt. Our comprehensive shipping and returns policy ensures you can shop our collection of prom gowns, midi-dresses, and chic skirts with complete confidence.
Shipping Information
Order Processing
We carefully hand-pack each order within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two premium shipping methods to deliver your Luxe Dresses worldwide (excluding some Asian and remote regions):
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes package tracking
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Please note that delivery times are estimates and may vary depending on customs processing in your country. International customers are responsible for any applicable customs duties or taxes.
Hassle-Free Returns & Exchanges
Return Policy Overview
- 15-day return window from delivery date
- Free returns for faulty items
- Easy online returns process
- Refunds processed within 5-7 business days
Return Conditions
We accept returns of unworn, unwashed items with all original tags attached. Items must be in pristine condition with:
- No signs of wear, perfume, or makeup
- Original packaging included
- Protective garment bags intact (for prom dresses)
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Prom dresses that have been tried on without protective undergarments
- Items with removed tags or signs of wear
- Altered or customized pieces
- Final sale items (clearly marked on product pages)
How to Return an Item
- Initiate Your Return: Email our customer service at [email protected] with your order number and return details
- Wait for Approval: We’ll respond within 24 hours with return instructions and your RMA number
- Package Your Item: Securely repack in original packaging with all tags attached, including your order confirmation
- Ship Your Return: Send to our returns center: Luxe Dresses Shop Returns
81 French Row
St Albans, GB CH3Y 5GW - Track Your Return: We recommend using a trackable shipping service
Return Shipping Costs
- Faulty items: We cover return shipping costs
- Change of mind: Customer pays return shipping
- International returns: Customer bears all return shipping costs and customs fees
Exchange Process
To exchange for a different size or color:
- Follow the standard return process above
- In your return request, clearly state your desired replacement item
- We’ll process your exchange upon receiving the original item
- Price differences will be charged/refunded as needed
Refund Information
- Refunds are processed within 5-7 business days of receiving your return
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable unless the return is due to our error
- International customers: refunds exclude original shipping costs and import duties
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Luxe Dresses Shop Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Details of item to return:
– Product Name:
– Size/Color:
– Reason for return:
– Product Name:
– Size/Color:
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Contact Information]
Need Assistance?
Our customer service team is delighted to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
Thank you for choosing Luxe Dresses Shop – where every garment is designed to make you feel as radiant as you truly are!