Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Luxe Dresses Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information and Descriptions

2.1 Product Accuracy

We strive to accurately display the colors and details of our dresses and skirts. However, slight variations may occur due to monitor settings. Product measurements are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and refund any payments made.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when we send an order confirmation email. We reserve the right to refuse or cancel any order for any reason.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you confirm you are authorized to use the payment method.

3.4 Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, delivered via EMS in 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing. We currently ship worldwide except to some Asian and remote regions.

4.2 Delivery Responsibilities

International customers are responsible for any customs duties or taxes. Please check your country’s import regulations before ordering.

4.3 Failed Delivery

If delivery fails due to incorrect address information or refusal, you will be responsible for any additional shipping charges to resend the package.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unworn, unwashed items with all original tags attached. Items must be in pristine condition with original packaging.

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Prom dresses tried on without protective undergarments
• Items with removed tags or signs of wear
• Altered or customized pieces
• Final sale items (clearly marked on product pages)

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for approval and return instructions
3. Repackage item securely with all original tags and packaging
4. Ship to our returns center: Luxe Dresses Shop Returns, 81 French Row, St Albans, GB CH3Y 5GW

5.4 Refunds

Refunds are processed within 5-7 business days of receiving your return. Original shipping costs are non-refundable unless the return is due to our error. International refunds exclude original shipping costs and import duties.

5.5 Exchanges

To exchange for a different size or color, follow the return process and clearly state your desired replacement in your return request. Price differences will be charged or refunded as needed.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate and complete information when placing an order, including shipping address and payment details.

6.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.3 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without our permission

7. Limitation of Liability

Luxe Dresses Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products, except where prohibited by law. Our total liability for any claim related to these Terms or your orders shall not exceed the amount you paid for the products in question.

We are not responsible for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or internet service provider failures.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions about these Terms or your orders, please contact our customer service team:

Email: [email protected]
Address: Luxe Dresses Shop, 81 French Row, St Albans, GB CH3Y 5GW